Python Job: IT Support Specialist

The IT Support Specialist role focuses on resolving challenging business and technical issues while providing expert recommendations on day-to-day server and desktop software/hardware situations to clients. The successful candidate will provide onsite, front-line telephone and remote support and project implementations for a dynamic group of clients. A background in a similar role is required.

The qualities we are looking for in this position are:

• Technical diploma or a combination of experience and education
• 3+ years work experience required, preferably in a Managed Services Provider environment
• Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, Windows RDS/Terminal Services, Microsoft Exchange, mobile devices, virtualization technologies, and Office 365
• Advanced/Expert knowledge of common operating systems
• Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
• Advanced troubleshooting and problem-solving skills
• Excellent interpersonal skills within a team environment
• Outstanding Customer Service and communication skills (verbal and written)
• Detailed organizational and time-management skills

The ideal individual must have a positive outlook and enjoy working with others in a professional business setting. You must be trustworthy, punctual, and responsible.

Key Responsibilities:

• Perform work remotely and on-site as required for multiple small and medium sized businesses.
• Procure, provision, install, trouble shoot:
• Desktops, servers including: Windows, MacOS
• Mobile devices including: Android and IOS
• Network equipment including routers, switches, access points, firewalls, VOIP
• Create project plans, charters, schedules.
• Document all work done in ticketing system
• Communicate effectively and efficiently with clients and staff to schedule service tickets
• Review/prioritize outstanding projects, requests, change and incident tickets
• Work with software and hardware vendors

Nice to have:

• Linux and PowerShell scripting
• Programming languages such as php, NET, perl, python
• Internet security and data privacy principles education
• Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
• Able to architect IT solutions suitable for small and medium sized organizations

Benefits

• Extended health care
• Salary based on experience
• Training

Schedule:

• Monday to Friday
• On call
• Weekend availability

Job Type: Full-time

Salary: $50,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Red Deer, AB: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Surrey, BC

Expected start date: 2023-02-01